Please don't hate on me!! Q_Q

[SquadRabbit]

I just want to ask what is the company's take on the negative reviews that users give them? I want to be honest that, I first Googled about Host1free and it's reviews. I found some negative ones and some positive. How does the company take such reviews?

One review I found is as follows:

There is no chance that their servers are up for 99.9% of the time, on various occasions throughout 2010 my site had been consistently down for many days at a time, at one point mid-late 2010 it had been down for over one week. Try to get answers from tech support, good luck, 24/7, another lie. On how many occassions when there support team were not available I left messages and never had a response, my site developer and admin team had tickets unresolved for approximately 3 weeks at one point in the early days. I cannot imagine how anybody has received good customer service from HOST1PLUS as three people (outside of my developer/admin team) have regularly attempted to use this feature to no avail, for me, one of my colleagues were asked if they understand English when we have successfully completed all our schooling and tertiary education from either UK or Australia. I do not claim to be a technical minded person but IMO if the site is not UP/ONLINE it is DOWN/OFFLINE, cannot even get a simple answer to that from support. "Hello, I am unable to access the server for my website xyz.com.au, is the server down again?" Support: "our support team are working on it; it isn't down, its just maintenance."

I mean, can you give me some feedback on this matter?

(Example: That may have been the case before but we have improved a lot over the years so those reviews are a bit inaccurate now.)

Again, please do not hate on me or ban me or anything. I just want to hear from the company because so far I'm enjoying my use of your service that's why I wanted to know a little history if you may.

Please and thank you.

[Expert]

Hello,

I would say, use it and feel the difference.
We had some issues with leechers, DDOS and so, most are solved now.

[Linas]

Well i can tell that the servers are running much more stable now. They have been reconfigured, secured and some limits were introduced so the 'bad' users wouldn't clog up the servers. Generally they are running very good now.

[SquadRabbit]

Thank you for your responses. As for the using and feeling it, I think I'm already feeling it and it's great!