help please

[Mark Woffard]

i have started my web host but when i try to work on my site my ftp says invalad name and password

[Expert]

Please mention your account name and box number.
So that we can check and verify.

[Mark Woffard]

my domain name is markwoffard.comnot sure what box you are talking about
just started a college class and this is my first time doing this
my username is markwo
and now it is saying my domain name dose not point to my account?

[Modestas]

Hello,

Yes, domain markwoffard.com is not pointing to our servers. First of all, are you sure that this domain is registered ? From this report MarkWoFfArd.com - Mark Wo Ff Ard it does not look like you have registered it. To use your domain with Host1Free you need to have it registered and changed name servers to ns1.host1free.com and ns2.host1free.com. Also, you can use subdomain, provided by Host1Free.

Box number is server identifier, which shows in which server your website is located. In this case your website is hosted in box2 server. If you have problems to connect to FTP, you can try to reset password by clicking Reset Account in your Control Panel.

[Mark Woffard]

ok i started over from scratch new domain name is markwoffard.leehoan.com box 7 but now my user name markwo and password dose not workand i cannot get on there to upload my school files.

[Modestas]

Can you explain how you are trying to upload your files ? Are you using FTP or DirectAdmin File Manager ? Are you getting any error message ? You can reset your password by clicking Reset Account in Control Panel.